If you’re seeing a frozen picture or an intermittent buffering wheel while streaming, you may be experiencing a drop in the internet bandwidth available to your device. This drop usually occurs when several connected devices – such as phones, laptops, games consoles, or tablets – use the same internet connection. 

Every device on your home network shares a portion of your available bandwidth, which means that with each connected device, less bandwidth is available for the remaining devices to perform online tasks. When trying to watch TV, this limited bandwidth can impact streaming quality.