Find known issues being investigated by our team here. With all known issues, we hope to have a permanent solution available in a coming update. When a workaround is available, we'll have steps listed you can try to resolve the issue. Once an issue is resolved, it will remain visible on this page for 30 days following the deployment of a fix. Choose an option below to see more information:

Important Note: If you're experiencing an issue listed here, select Report This Issue to let us know. If you would like to contact us, please note that agents may not have specific troubleshooting available, but will be able to log any additional details of the issue.

App and Device Issues 

Click an issue below to see more

Error 8-12 

8-12 errors can occur for a number of reasons.

Find more information here >

Shows being cut off

Issue Description
Workaround (if available)
Commercials may cut a show off a few seconds early, or another commercial may start before the previous commercial ends.

Additionally, a few seconds may be cut off from the beginning or end of a show.

This may be an issue with how information is delivered to your device.
This issue should be fixed in a coming release.

In the meantime, if you notice this issue happening repeatedly, please enable debug logging on your device using the steps listed under How can I report a Known Issue? below.

Report This Issue >

Account and Website Issues 

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Account Login Page

Issue Description
Workaround (if available)
Customers may experience an issue when logging in to their account on the web where after selecting Sign In, they will be looped back to the sign-in screen and asked for their email and password again. This issue should be fixed in a coming release.

Instead of, please visit or to sign in.

If you're using an ad blocker or VPN, please try disabling these services before signing in.

Otherwise, you may need to enter your login credentials multiple times before you'll be logged in to your account.

If you continue seeing this error, wait 30 minutes and try again.

Report This Issue >

AirTV Coupons

Issue Description
Workaround (if available)
Coupons for $25 of Sling credit that came with AirTV products not ordered through show an expiration date of 12/31/2019. Sling will continue to honor these coupons.To redeem, visit and follow the instructions on your screen.

Report This Issue >

Resolved Issues

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Parental Controls/Error 9-508

Issue Description
Workaround (if available)
Parental controls PIN numbers are not working, even with the correct PIN.

Customers using a PIN number beginning with "0" are unable to update their PIN numbers.
This issue has been resolved. No further actions are needed, however, if you want to reset your Parental Controls PIN number, you can do so from any device.

Searching For The Last Dance

Issue Description
Workaround (if available)
Using the search tool in the SLING app to locate the ESPN documentary The Last Dance can result in an error message being displayed.Find The Last Dance by navigating to ESPN in your guide and scrolling their On Demand offerings.

You can also find The Last Dance using the On Demand tab. Check in the Stay In & SLING ribbon to find The Last Dance and play any of the episodes.

The explicit version of The Last Dance has all episodes available through search. Please note that these episodes will contain strong language.

Additional Questions

How can I report a Known Issue?

To report a known issue happening in your Sling TV app, you can select Report This Issue beneath each issue to let us know. Additionally, with the app open, please visit Settingsthen Supportand select the option to Enable Debug Logging to send a report to us.

Important Note: If you're experiencing an issue listed here and would like to contact us, please note that agents may not have specific troubleshooting available, but will be able to log any additional details of the issue.

How long do Known Issues take to fix?

The length of time to resolve a Known Issue can vary depending on the severity of the issue, the number of people impacted, and what steps will be needed to provide a fix. As such, we don't provide estimates for timelines in resolving Known Issues, as we cannot guarantee a fix will be deployed on a given date. In some cases, we may need more information to determine the root cause of an issue. 

How will I know when Known Issues are fixed?

When a fix has been deployed, a Known Issue will move from the App and Device Issues or Account and Website Issues to the Resolved Issues section of this page. Resolved issues will remain visible for 30 days after their resolution. If you can confirm the Known Issue you've experienced has been fixed and you had previously enabled debug logging on your device, please disable it at that time.

Are all Known Issues published?

Not all Known Issues are published, as they are resolved quickly, don't affect you at all, or there may not be a workaround available yet.