Customers with device-related questions/issues may need to contact their device manufacturer for more information. Customers with bill-related questions may need to reach out to the partner they are billed through.
Partner Info
Various partner companies will assist us with customers.
Amazon
- Technology company offering various services
- See Transfer Rules > Sling Partner Transfers for transfer instructions
- Customers may use Amazon devices
- Customers may be billed through Amazon instead of Sling
- See Amazon Billed Account for more information
Roku
- Manufacturer of digital media players (i.e. Roku TV, Roku Ultra, Roku Stick)
- See Transfer Rules > Sling Partner Transfers for transfer instructions
- Customers may use Roku devices
- Customers may be billed through Roku instead of Sling
- See Roku as Payment Method for more information
TiVo
- Technology company offering various services
- See Transfer Rules > Sling Partner Transfers for transfer instructions
- Customers may use TiVo devices
- Customers may be transferred from TiVo (identified in CTI)
Contacts
Hours of operation may vary by company. Companies may change their support number. Not all contact methods may be listed. For example, going through a device support website for a contact method may require the customer to submit a ticket through the website first.