For use by Cord Cutter Agents only.

When a call comes in, CTI will display "Cord Cutter Skill". Customers can call Cord Cutters back at 888-361-5116.

If no email is provided by the customer, use cch@sling.com when submitting a ticket.

Antenna installation is decided by the technician upon arrival. The specific antenna models carried in each office/van will vary. Areas where an over-the-air antenna may be installed may include but are not limited to: the attic, a pole mount, roof, etc.

In this Article

Sling Services/Programming

• Sling Disclosures
• AirTV Disclosures
• Interactive Channel Guide
• Interactive Show Finder

Competitor Info

• CCH Rebuttals and Talking Points
• OTT Competitor Comparison

OTA

• OTA Antenna Specs
• fcc.gov/media/engineering/dtvmaps
• antennaweb.org/address
• antennaweb.org/info/antennainfo
• sling.com/devices/antenna
• tablotv.com
  • Which HDTV channels can I get? / What can I watch OTA? 

Sling FAQs

• Why should I use an OTA antenna? 
• What is the best placement for my OTA antenna?
• How do I scan for local channels on my AirTV Player?
• How do I record Over-The-Air local channels on my AirTV Playe
• I am receiving every channel except for one/a few on my OTA antenna
• I am receiving a poor signal while watching content through my OTA antenna, what can I do?
• I am seeing pixelated or grainy video while watching content through my OTA antenna, or my video/audio comes in and out. What can I do?

AirTV

• AirTV.net
  • Products
    • airtv.net/products/airtv  
    • airtv.net/products/airtv_player 
  • Help
    • airtv.net/help/airtv 
    • airtv.net/help/airtv_player
• AirTV.net/local-channels

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A Non-subscriber Account is required to send a technician. Technicians cannot install equipment not originally brought by the technician except AirTV devices.

Pilot Products and Services > Indoor Over-the-Air (OTA) Antenna

• Promo > Services > Tech Visit > Video
• $99.99 (includes installation)
• Can be delivered by Technician (sold on-site or installation required)

Pilot Products and Services > Outdoor Over-the-Air (OTA) Antenna

• Promo > Services > Tech Visit > Video
• $149.99 base install (one receiver/TV)
• $49.99 for each additional TV (up to three)

Video Accessories > OTA Module USB

• Promo > Services > Tech Visit > Video
• $99.99 (Tech on site)
• Cannot be shipped via Promo

Indoor

• RCA Indoor
  • ANTDISH, VOXX
• Winegard Flatwave Amped
  • FL5500 Flatwave

Outdoor

• GE Pro
  • Off-Air, Pro Outdoor, VHF/UHF
• King Jack (black and white)
  • Off-Air, VHF/UHF
• Televes Dinova Boss
  • Off-Air, Diginova Boss Plus PSU 120V
  • Off-Air, Dinova Boss Mix, High VHF/UHF
• Winegard Flatwave Air
  • Flat Wave, UHF/VHF, Amplified, Mounting

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Use www.antennaweb.org, enter the home address, review channels, determine the type of antenna needed.

Antenna color codes are broken into six different zones. These zones identify the different types of antennas that are required for a consumer to receive optimal reception:

• Yellow and Green = Indoor 
• Light Green, Red, Blue, and Violet = Outdoor

Antenna Types

• Small Multi-directional: The smallest of TV antennas, they receive equally well from all directions
  • Color Code: Yellow
• Medium Multi-directional: Somewhat larger and slightly more powerful antennas
  • Color Code: Green
• Large Multi-directional: Larger antennas that receive more signal power (great for long-distance signal sources)
  • Color Code: Light Green
• Small Directional: Antennas that act like large multi-directional on channel 2-6 but on higher channels they have useful ghost reducing effects - picture quality is excellent when no signal reflecting structures are around
  • Color Code: Light Green
• Medium Directional: Modest size antenna with ghost reducing characteristics
  • Color Code: Yellow, Green, Light Green, Red, Blue
• Large Directional: Large antennas used in weak signal areas for maximum possible TV reception
  • Color Code: Green, Light Green, Red, Blue (with amplifier), Violet (with amplifier)

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FCC Reception Maps