Educating customers on how they can manage their account online improves the customer experience because it prevents them from having to contact us back.
Always provide relevant self-serve options to customers on every contact as a way to prevent them from having to contact us again.
| Contact Type | Contact Issue | Where to Manage Online | Help Center Article |
|---|---|---|---|
| Tech | Known issues | Help center | What can I do if I'm experiencing a known issue with Sling TV? |
| Disconnect | Cancel | Sling.com/myaccount | How do I restart my subscription? |
| Customer Service | Billing details | My Account > View Billing Details | - |
| Change subscription | My account > Change Subscription | Learn how to change your subscription on sling.com | |
| Find a game on Game Finder | help.sling.com/gamefinder | How do I use the Sling TV Game Finder? | |
| Find a game on whatson.sling.com | whatson.sling.com | Whatson.sling.com/sports | |
| Forgot password | My account > Change Password | I forgot my password, what do I do? | |
| Pause | My account > Restart | How do I restart my subscription? | |
| Redeem a gift card | Sling.com/gift | How do I use a gift card on my existing Sling TV account? | |
| Sign out of all devices | My Account > Device List | Someone is using my Sling account without my permission | |
| Sling's channels | sling.com/channels | What channels can I get on Sling TV? | |
| Sign up for Sling | sling.com | How do I sign up for Sling TV? | |
| Sling pricing | sling.com | - | |
| Update billing address | My account > Update Personal Information | How do I update my billing address? | |
| Update payment info | My Account > Update Payment Information | How do I update my credit card on file? | |
| Update personal info | My account > Update Personal Information | How do I update my personal information? | |
| View device list | My account > Device List | - |